Job Title: NOC Engineer
Department: Operations
Reporting Line: NOC Manager
Job Objective: Provide first level support for customers, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works. To be acknowledged as the customers champion ensuring high levels of satisfaction and an excellent customer experience.
Key Duties & Responsibilities
Department: Operations
Reporting Line: NOC Manager
Job Objective: Provide first level support for customers, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works. To be acknowledged as the customers champion ensuring high levels of satisfaction and an excellent customer experience.
Key Duties & Responsibilities
- Interface with customers for service assurance and service delivery queries, achieving high levels of customer satisfaction.
- Proactively monitor alarm management systems for events, create, own and manage trouble tickets to successful resolution.
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