Job Title: IT Assistant Responsibilities
- Providing routine IT Support to users in field locations.
- Primary responsibility for the installation and maintenance of all IT systems
- Supporting users with key applications such as Microsoft Word, Excel, PowerPoint
- Support users with the installation and configuration of printers, digital cameras and other hardware.
- Support in sorting email problems.
- Responsible for the backup of system files, user files and emails and assisting users with these backup processes and recovery of backed up data in case of data loss.
- To assist with specific tasks include the maintenance of shared resources sand shared folders.
- Responsible for maintaining an up-to-date centralized register for IT/ Communication hardware and software and information management
- Installation of relevant Operating Systems and Application in user computers and the primary maintenance of these software systems including upgrades.
- Ensuring that all the computers in the based are kept up to date with anti-virus and all relevant patches.
- Diploma in Information Technology, Computer science, Information Systems or any other related field.
- 2 + years’ experience in a busy computer network department.
- Skills in computer desktop applications including Word processing, Spreadsheet, Presentation, Illustrator, Social Media and Database application software.
- Hands-on experience in networking and cabling, network administration including working with wireless networks. Knowledge of the TCP/IP networking protocol is desirable. Work with network printers is also critical.
- Excellent interpersonal and communication skills.
- Experience in user support in Microsoft Windows and Microsoft Office platforms include
- support of Exchange Server mail system and Microsoft Outlook clients.
- Self-started and ability to work without supervision.
- Service oriented personality
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