Job Overview: Solicit business for the hotel. Maximize profits of the hotel through creative and selective selling. Work Environment: Office within Sales Department and traveling. The job involves working indoors and outdoors and frequent traveling
Key Relationships:
- Internal: Sales Department, Catering, Food & Beverage , Front Office, Reservations, Room Service and Accounting
- External: Guests and Meeting Planners
- Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
- Makes telephone calls and in-person visits and presentations to existing and prospective customers.
- Researches sources for developing prospective customers and for information to determine their potential.
- Develops clear and effective written proposals/quotations for current and prospective customers.
- Expedites the resolution of customer problems and complaints.
- Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.
- Analyzes the territory/market’s potential and determines the value of existing and prospective customers value to the organization.
- Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.
- Identifies advantages and compares organization’s products/services.
- Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
- Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keeps abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
- Participates in trade shows and conventions.
Qualifications
- A diploma/degree or equivalent vocational training certificate.
- 3-4 years’ experience in a similar position in an upscale Convention Hotel.
- Previous guest relations training and experience
Desired Skills
- Ability to move freely in all areas of the hotel.
- Ability to travel on business trips.
- Compute basic arithmetic to include percentages.
- The ability and desire to sell
- Ability to communicate in English both verbally and in writing.
- Excellent communication and presentation skills
- Strong commercial awareness
- A confident and determined approach
- Resilience and the ability to cope with rejection
- A high degree of self-motivation and drive
- The ability to work both independently and as part of a team
- The capacity to flourish in a competitive environment
- Fluency in a foreign language may also be helpful
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