Job description
To process in the system (currently IMEX) all of the Trade products, as may be authorized by the Head of Trade Services in the system user application form.
Key Roles & Responsibilities
1. To check trade transactions, to ensure they meet the Bank’s laid down procedure and policies and to ensure neither the bank nor customer is placed at risk.
2. To check letters of credit and shipping documents to ensure the documents comply with the terms of credit and to highlight any discrepancies which may lead to loss to the bank and customer of an amount equivalent to the amount of the documents if we negotiate documents and same are rejected by the issuing bank if found to be discrepant.
3. To ensure that all transactions are finalized in a timely manner and within the agreed service standards defined by the Bank for a particular customer and product.
4. To assist the manager to interface with the customer to assist them complete forms and make any necessary clarifications.
5. To keep safely customer documents and also keep accurate and complete records/files for all transactions as per policy and country law.
6. To ensure proper handling of incoming transaction correspondence and redirecting transactions to GSSC for processing.
7. To provide efficient customer service at the Trade counter and respond promptly and with a helpful attitude to enquiries or requests for advice relative to new or outstanding transactions.
8. To participate in Kenya BCP/DRP Testing to ensure that functionality at all times.
9. To participate in Out-serve, Trade Campaign and other Service Initiatives.
10. Providing advice to customers on trade services and ensure Trade documents are released to authorised agents of our clients in a timely manner.
11. To ensure that AML guidelines and policies are adhered to and that the suspicious transactions are detected and reported.
12. To support Head of Trade Services in ensuring management controls are embedded through day to day processing, timely and accurate reporting , SLA adherence and proactive management of risk.
Qualifications & Skills
* O level with at least C+ overall grade, C+ English and C+ Mathematics or equivalent. A University Degree or equivalent is however desirable
* Accreditation in Certified Documentary Credit Specialist ( CDCS ) and/ or Trade Skills assessment
* A good knowledge and understanding of the provisions and definitions contained in the ICC Uniform Rules
* Good understanding of Trade processing systems and supporting systems
* Good understanding of Operational Risk including Money Laundering and Know Your Customer Group requirements & policy.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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