Our client is currently recruiting a Technical Support Engineer
Responsibilities
Responsibilities
- Receive assigned support cases, contact customers, troubleshoot and resolves issues that could be associated with solution functionally such as application errors, database or data errors, message flow, firmware, and network connectivity and server performance.
- Provides direct support for both internet and ASIT clients. S/he also coaches and assists customers in utilization of provided devices and support tools.
- Work with internal engineering teams, senior support engineers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions.
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