Our client is currently recruiting a Technical Support Engineer Responsibilities
- Receive assigned support cases, contact customers, troubleshoot and resolves issues that could be associated with solution functionally such as application errors, database or data errors, message flow, firmware, and network connectivity and server performance.
- Provides direct support for both internet and ASIT clients. S/he also coaches and assists customers in utilization of provided devices and support tools.
- Work with internal engineering teams, senior support engineers and team leaders to identify/isolate root cause and support implementation of solutions that have not been solved through problem replication or known solutions.
- Validate and fix customers problems. Typically working closely with different systems and teams to apply the patch/ upgrade or change to the pre-production environment or development servers to customer acceptance
- Daily review and update of the issue management system for assigned cases and provision of site reports
- Application of validated processes to support and manage customer requests, complaints and enquiries
- Any other duties that may be assigned
Qualifications, Skills and Experience
- Degree/higher diploma in information technology or information system or computer sciences or Business Information Technology or Business Information Systems
- Practical Knowledge in networking and networked environment
- Practical Knowledge and skill in radio frequency and IP
- Practical knowledge in Alvarion and Motorola Equipment is an added advantage
- One must have an intermediary IR background and must be currently in the IT background
- CCNA practical knowledge of its application and certification is an advantage
- 1-2 years work experience in a similar field
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