Upholstery Manager
Location: Nairobi
Key Responsibilities
Daily planning and monitoring of Upholstery work to ensure efficient use of resources and meeting of customer requirements.
Effectively processing of upholstery orders to ensure customer requirements in terms of Quality and delivery time are met.
Verification of job cards to ensure accuracy.
Verification of Bill of Material to ensure accuracy.
Following up upholstery orders to ensure work is going on as planned.
Processing of service work and ensuring meeting of deadlines.
Effectively registering and addressing of customer complaints.
Establishing the root causes, preventive action and implementation of preventive action/solutions of customer complaints reported.
Updating work in progress.
Ensuring maintenance of upholstery staff and service team discipline.
Compiling and submission of reports as per company requirements.
Formally transferring of finished work to next relevant sections.
Collection of accessories from the stores for use by upholsters.
Counter checking job in hand against order requirements at every stage of production.
Updating worksheets/ time sheets for upholsters.
Maintaining efficiency in the area
Responsible for products or parts thereof within the sections. Key Result Areas
- Meeting of deadlines (Upholstery work, service work and complaints response).
- Internal / external rejects-complaints arising from upholstery section.
- Establishment of root causes, solution/preventive actions and implementation of solutions of customer complaints reported.
Professional Qualification
- Diploma in upholstery or related Diploma
- 4 years experience in the same field
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