1. Repair and maintenance of all hardware supplied by the company
2. Maintenance of records of all devices repaired / serviced
3. Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
4. Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.
5. Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.
6. Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
7. Customer support regarding hardware issue on phone, social media etc
8. Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
9. Training users on the operations of the hardware devices supplied by the company
10. Handling complains from clients and advising management on the same to ensure proper measures are taken
11. Adhering to the stipulated code of conduct when dealing with clients at all times
Requirements
- Higher diploma in Computer Engineering/Computer Science or its equivalent
- At least two (2) years experience dealing with electronics hardware
- Passion for troubleshooting and resolving electronic faults
- Good interpersonal skill
- Customer service skills
- Fast learner
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