We are looking for talented and motivated people in a variety of roles. At Kenya Orient, you will have an opportunity to join a team who are warm, professional and experts in their fields. As a successful candidate, you will work in a fun, highly innovative and engaging environment suitable for providing Unique, Relevant and Innovative insurance solutions that exceed our client’s expectations.
Job Title: Claims Executive
Location: Head Office
Division / Department: Claims Department
Immediate Supervisor: Claims Supervisor Overall Responsibility: The position is responsible for opening new claims and processing of non-legal Claims in line with the company policy
Key Tasks, Duties and Responsibilities
- Open and acknowledge new claims
- Appoint service providers within the set benchmarks, review their reports and process claims as necessary.
- Initiate recovery from negligent third parties and promptly hand file to Legal Section for follow ups.
- Ensure payment to policyholders and service providers within stipulated company benchmarks.
- Maintain registers and adequate claims reserves.
- Respond to correspondence and/or queries relating to claims falling under area of responsibility.
- Make recommendations on settlements of claims falling under area of responsibility.
- Prepare claims reports e.g. monthly theft report, monthly salvage report and any other reports which may be required from time to time.
- Deputize the Senior Claims Executive
- Perform any other duties as required from time to time.
Requirements
- Bachelor’s degree
- Pass in at least two ACII papers or equivalent
- 2 (Two) years’ relevant experience
Competencies
- Basic underwriting and legal knowledge
- Knowledge on insurance products and services
- Good negotiation skills
- Analytical thinking and flexibility
- Excellent customer handling skills
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