The Company
Our Client, the United Nations Federal Credit Union (UNFCU) is a member-owned, not-for-profit cooperative institution that serves the financial needs of the United Nations staff, UN specialized agencies, and their families globally. In its quest to consolidate this global commitment, UNFCU would like to recruit a performance driven, results oriented and innovative professional, to fill the position of IT Analyst III – Network, Nairobi UN duty Station.
POSITION PURPOSE
This position provides network services to support the organization’s business operations and growth. This includes configuring, maintaining, and troubleshooting network infrastructure, server, storage, and telecommunications systems.
NATURE AND SCOPE
This position reports to the Manager – IT Infrastructure, along with incumbents in the roles of IT Analyst II – Network, Network Engineer and Sr. Network Engineer.
This position ensures the availability of the organization’s voice and data network, and manages system rollouts and depositions.
Roles & Responsibilities
ACCOUNTABILITIES
The duties listed are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.
Troubleshoot technical issues and provide timely problem remedies
Provide Tier 2 Service Desk Support
Manage time and maintain service record and knowledge base; clearly specify network problems and resolutions
Configure and maintain Windows domain user accounts
Configure, patch, and maintain physical and virtual enterprise Windows servers
Configure and maintain Windows servers to provide network services as required by the organization
Support video/voice conferencing
Follow the organization’s data protection and network securities and antivirus policies
Assist in maintaining enterprise wide software licensing compliance
Manage and run copper and fiber network cabling
Configure and maintain network resources including, but not limited to, AD group policies, DNS and DCHP
Install, configure, and maintain applications and system software as required by the organization
Update and install system patches and firmware according to organization policy
Attend business meetings; document and communicate network requirements
Provide documentation for organization specified System Configurations, Operation Run books, Policies and Procedures
Cross train team members
Attend staff training to fulfill NCUA regulations and organization policy
Attend online or classroom training for new technologies, as required by the organization’s business needs
With organization provided technical training and vendor support, an incumbent in this position is also expected to assist in supporting the following activities.
Maintain fax servers
Manage auto attendant messages
Support VOIP phone rollouts/depositions
Create mailboxes and support MS Outlook
Support Blackberry and other corporate mobile devices
Administer and monitor backups and restore for files, and manage tapes
Configure, patch, and maintain Sparc Solaris servers
Configure and maintain CISCO devices
Configure and maintain MPLS, T1 and DSL for WAN connection with the support from Telco providers
Support Data Center rack space, cooling and power
Requirements
An incumbent in this position must possess a full range of networking knowledge, as well as the skills/abilities to fulfill the accountabilities described in this document. Work assignments require the use of problem solving skills on issues that are complex and evaluative in nature where troubleshooting may call for referencing an advanced knowledge base. Strong organizational, interpersonal and communication skills and professional appearance are essential.
A typical pathway to obtaining the requisite knowledge and skills is graduation from university with a Bachelor’s degree in Engineering or Computer Science and at least four years of progressive IT professional work experience. Professional Certifications (VCP, MCSE, or CCNP) preferred.
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