Our client in tracking business is seeking to recruit a Technical Support Engineer to join their dedicated team.
Main \ Responsibilities includes:
Main \ Responsibilities includes:
- Repair and maintenance of all hardware supplied by the company
- Maintenance of records of all devices repaired / serviced
- Testing of all hardware before being delivered to the customer to ensure they are in their optimal working condition
- Responsible for taking care of the tools supplied in the department and making sure they are in proper working condition at all times.
- Keeping records of all the hardware repaired including details such as serial numbers, problem reported / solved, spare parts used, tests carried etc.
- Repair and maintenance of all fiscal devices while observing adherence to Revenue Authorities laws
- Customer support regarding hardware issue on phone, social media etc
- Carrying out research for the purposes of product development and ensuring that the products supplied by the company remain competitive
- Training users on the operations of the hardware devices supplied by the company
- Handling complains from clients and advising management on the same to ensure proper measures are taken
- Adhering to the stipulated code of conduct when dealing with clients at all times
Requirements
- Higher diploma in Computer Engineering/Computer Science or its equivalent
- At least two (2) years experience in telecommunication industry
- Passion for troubleshooting and resolving electronic faults
- Good interpersonal skill
- Customer service skills
- Fast learner
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