Key Activities
• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Successfully facilitate delivery of changes to desktops depending on business needs to ensure that desktops and their dependencies are made available for the business.
• Provide holistic support of application availability to Business Users
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability
• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
• Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to applications when needed
• Maintain an awareness of technology advancements and best practices that support application availability
Accountability: Business Liaison
Single point of contact for one or more business units to represent IT services.
Key Activities
• Identify service needs for the Business Units represented to Technology
• Escalate Business unit service issues to the Service Manager
• Communicate service status on service issues to the Business Unit
• Assist inSLAnegotiation efforts with Business Unit(s)
• Report on quality of services rendered to Business Unit(s)
Accountability: Risk Management
• Build relationship with country Technology Risk and Compliance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Accountability: People Management
• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the team.
Education and Experience Required
• Undergraduate or higher
• 3 years IT experience minimum
• An MCP or MCSE 2003 or MCSA 2003 holder has an added advantage
Knowledge& Skills: (Maximum of 6)
• Translate Bus Requirements to Tech Solutions (Solid)
• Negotiation Skills (Solid)
• Strategic Thinking (Solid)
• ITIL – Governance Framework (Solid)
• Communication Skills (Written and Verbal) (Solid)
• Subject matter expertise (Solid)
• Understand the IT service delivery within a corporate environment (Advanced)
• Conceptual thinking skills (Solid)
• Ability to analyse, make decision and initiate act (Solid)
Competencies: (Maximum of 8 competencies)
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
Title: Distributed Computing Analyst
Location: Kenya
Requisition ID: *00187399
The post Barclays Bank Job Vacancy in Kenya : Distributed Computing Analyst appeared first on Jobs in Kenya.
