Standard Chartered Bank Job Vacancy in Kenya : Product Manager – Debit Cards, Africa

Job Description
	• Responsible for executing the regional and group agenda on Debit Cards to deliver sustainable growth in Retail Deposits across Africa. • Achieve the Revenue targets as per budget • Ensure consistent Service and Product delivery on debit cards as per budgeted benchmarks by indentifying challenges related to (a) products and processes design, for resolution by Retail Product team in the centre and (b) process execution within Sales, Operations and Service teams, for resolution in country with the relevant stakeholders.
	Key Roles & Responsibilities
	Business Performance •Deliver the Spends volume, card activation, NFI and CIF targets for Debit cards in Africa •Establish Debit card MI to understand base line income and work with finance, operations and group product team to develop a full fledged standardised MI ( by line) for Debit cards which will be used across all markets in Africa •Work closely with the authorisations and Sparrow team to establish a policy around authorisation on Debit cards and increase authorisation rates for both Domestic and International POS spends •Optimize fees and charges to create value for clients in line with TCF principles •Deliver on volume commitments to Visa, MC and any other association. •Support RC academy for the development of appropriate training content for the acquisition, relationship and service teams •Responsible for ensuring that governance and controls around Debit cards in line with the MCS and global PPG. In particular ensuring that there is a documented and standardised process around account opening, distribution and replacement of Debit cards Product Launches & Product Maintenance •Execute the global Product standardization and Product rationalization agenda across Debit cards. Work with country teams to rationalise the existing products and create a smaller and standard product suite across Africa •Work with segment and frontline teams to identify client needs and launch existing global debit card solutions to meet these needs. In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation Product & Service Delivery •Have oversight and ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of debit card through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client CVP •Complaints & Client Experience: Collaborate closely with the CEPG teams to Identify gaps and design failures in existing process for debit cards and work with global and regional product teams to solve for endemic design issues to improve overall product and Service delivery Governance •Manage compliance of Debit Cards MCS & CAs •Ensure compliance to Group & Country AML and CDD policies
	Qualifications & Skills
	- Articulate and multi-task oriented with a high level of attention to detail and quality - High EQ, Excellent interpersonal & communication skills - High Numerical and Analytical ability and ability to work under time pressure - Collaborative attitude and ability to work and influence multiple stakeholders - Must have had frontline sales experience - Must be a Graduate or hold a Post Graduate qualification

The post Standard Chartered Bank Job Vacancy in Kenya : Product Manager – Debit Cards, Africa appeared first on Jobs in Kenya.