Department : HVAC & Energy Division
Reporting to : General Manager
Job location : Head Office, Sarit Centre, Nairobi
Duties And Responsibilities
- Vehicle planning routes for all technicians (hence needs to be someone who is very familiar with Nairobi environs)
- Filing of all paperwork in a neat and organized fashion – Daily technician reporting sheets, job cards, petty cash requisitions, material issues e.t.c.
- Processing of overtime claims and any technician petty cash requests
- Processing and handling locations transfers, material issues, material returns
- In charge of placing requisition forms for local purchases. These need to be done promptly
- Daily updating of installation and service schedules
- Handle all documentation pertaining to sub contracted jobs
- Prompt closing of job cards
- Carry out quarterly stocks takes for the AC store
- Be responsible for collecting and collating customer feedback forms / happy calls pertaining to installation and service
- Maintain a detailed log and follow up on all customer complaints promptly to ensure they are resolved
- Ensure all emails are responded to within a few hours of receipt
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