IT Jobs Kenya
Job Title: Director, ICT
Reports to: Chief Executive Officer
Job Summary: The job holder is responsible for leading and directing the ICT function in developing the ICT strategy and creating a functional ICT support that ensures continuous operation and cost-efficiency of systems, network, database architecture and data security, in order to achieve consistency and reliability of hardware, software, non-system tools, data archiving and offsite disaster recovery management.
Key Responsibilities
Strategic
- Provides strategic technology advice and direction on new and emerging Information and Communications Technology (ICT).
- Manage relationships with all technology based service providers as a way of ensuring that uptimes are optimised.
Management Duties
- Provide quality leadership throughout the ICT division and effectively translate that into conducive work environment and employee satisfaction.
- Reviewing the status of ICT infrastructure to ensure high availability.
- Monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service deliverables.
- Effective integration of ICT strategy with the organisation’s business direction.
- Effectiveness of ICT division structure and systems (policies, processes, procedures and tools) in achieving compliance requirements, optimal efficiency, resource utilisation and cost containment.
- Undertake the day-to-day management of the information technology platforms, which facilitate the efficient delivery of customer service and processing of all transactions.
- Ensure that all the information technology platforms in use keep pace with technological innovations and developments as a way of protecting investment in technology.
- Manage relationships with all technology based service providers as a way of ensuring that uptimes are optimised.
- Evaluate, plan, implement and maintain all the organisation’s information technology and telecommunication system and projects within agreed time and budget constraints.
- Develop and manage a Business Continuity Plan and Data Security Plan for operations (including IT Operations) in order to guarantee continuation of services at all times.
- Increase computer awareness and literacy among staff to enhance skills base and productivity.
- Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.
- Monitor and manage service user complaints to ensure maintenance of the highest standards of service.
- Organise, manage and motivate the available human capital within Information Technology Division through establishment of suitable organisation structure and implementing development programmes to optimise competence and productivity.
- As a member of the Management Committee; take a proactive role in influencing policy and the strategic direction of the organisation.
Academic and Professional Qualifications
- Undergraduate degree in an ICT related field;
- A Master’s degree would be an added advantage; and
- A post-graduate diploma in an ICT related field ¡s preferred
Experience
- At least ten years’ experience with ICT systems, five of which should be in a management role in a leading organisation; and
- Proven track record of successful implementation of various ICT projects to support strategic initiatives of an organisation and deliver significant bottom line impact on time and on budget.
Additional Skills and Requirements
- Exceptional Leadership skills
- Performance Management to optimise employee productivity
- Organisation development to effectively structure the IT section for optimal performance
- Knowledge and experience in modern ICT applications and operations management in financial services business to provide visionary guidance on strategic and operations changes.
- Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
- Technical skills to effectively perform or guide performance of Information Technology activities/tasks in a manner that consistently produce high quality of service.
The post ICT Jobs in Kenya – January 2015 appeared first on Jobs in Kenya.
