AboutPhilips
Philips is a multinational company that issharpening its strategic focus by establishing two, market-leading companies inHealthTech and Lighting solutions. Our company in HealthTech will enablePhilips to capitalize on the convergence of professional health care andconsumer end-markets across the health continuum, from healthy living andprevention, to diagnosis, treatment, recovery and home care. Our company inLighting solutions will target attractive opportunities in lighting, buildingon Philips’ market leadership in LED lamps, luminaires and connected lightingsystems & services. Philips is a public company listed at the NewYork and Amsterdam stock exchange. Philips is active in more than 100 countriesaround the globe. It‘s headquarters arein the Netherlands.
AboutPhilips Africa
Philips Africa comprises all 54 countries ofAfrica, from the Cape to Cairo, and from the Atlantic to the Indian Ocean.Philips Africa is headquartered in Johannesburg, South Africa and it haspresence in seven other African countries, in the cities of Accra, Algiers,Casablanca, Cairo, Lagos, Nairobi and Tunis. Philips Africa is definitely oneof the growth drivers for Philips.
Key Areas of Responsibility
Project management: · Be the main interface during the project towards the customer · Develop realistic project planning based on project contract · Assign project activities to internal and external project staff · Manage risks and ensure that the project stays within budget and on-time · Keeping track of project costs and margins against project budget (Profit & Loss responsibility) · Manage quality of project activities and deliverables · Escalate deviations from plan / budget. Assure high level of reactivity and problem resolution. · Ensure Customer Acceptance (and signed handover document). · Ensure that appropriate agreements with sub-contractors and suppliers are in place. · Approval of invoices of sub-contractors and other partners according work performed · Able to support full-multi modality projects including Turnkey Projects · Display Philips project leadership for complex projects
Site planning preparation · Site assessments to understand the local situation and the real customer need · Responsible for detailed planning of site preparation · Monitor progress of Site planning, civil and Mechanical & Electrical works according to plan
Order Realization Process (ORP) – Installation Project
· Create project and milestone date /planning in project management tool ( Clarity) · Ensure that all required materials, resources and activities are ordered, planned and available according to plan · Ensure Customer Acceptance (and signed handover document).
Quality & Regulatory (Q&R)
· Responsible for site planning / preparation compliance to product reference data · Responsible for monitoring and ensuring installation compliance to service manuals. · Responsible for accurate install base configurations and complete installation record · Responsible for monitoring compliance of third parties used for installations · Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned Q&R training in a timely manner
Manage customer relation:
· Build understanding of customer need · Manage customer expectations and satisfaction · Identify commercial opportunities at client · Keep customer informed of project progress and issues · Be first point of contact for customer for all project execution related questions and issues · Customer governance as according the contract · Assure that all issues raised during the project lifecycle are resolved, escalation management and conflict resolution
People Management of CLC-consultants:
· Coaching and the other Philips and non-Philips staff involved
· Assign total Project team in collaboration with district · Fine-tune the centrally created long term resource planning · People Performance Management · People Development · Workload management · Ensure training of new hires on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for CLC project execution · Authorize overtime · Authorize expenses
Continuous improvement
· Identify possible improvements in the entire project cycle · Ensure the development and deployment of methodologies and tools for improved project execution
Authorization
· Authorize turnkey / MES customer quotes · Authorized within agreed limits to secure and manage the internal / external resources required to deliver the project on time, budget and to required standards · Authorized to represent Philips with external parties (e.g. regulatory) · Authorized to represent Philips with (external) Sub-contractors and suppliers
Key measures
( KPI’s apply for the more complex and larger revenue projects) · Initial Quality (IQ) · Project cost · Project planning accuracy · Sales forecast accuracy · Project cycle time · Customer Acceptance Date (CAD) accuracy
Education & Experience
· (Technical) Degree level education or equivalent · Project Management Certificate (Essential) · 5-8 years’ experience in the following: · Experience in execution of Large Infrastructural Projects, preferable in Hospital domain. · Experience in working in Emerging Markets, preferable Africa · Experience in equipment installation (B2B) · Experience in handling external contractors · Experience in Customer Negotiating · Excellent Experience in Project Management · Experience in working within cross functional teams · Knowledge of site preparation and planning per modality, relevant product specifications room requirements (e.g. support clinical workflow) · Good Understanding of Supply Chain Processes · Fluent in English, verbal and written in addition to local language
Employment Equity
TheCompany’s approved Employment Equity Plan and Targets will be considered aspart of the recruitment process. As anEqual Opportunities employer, we actively encourage and welcome people withvarious disabilities to apply. You must have the legal right to work in theRepublic of Kenya.
[Philips]
Job: Customer Service – Field Service
Organization: Country Kenya (50025053)
Title: Project Manager: Operations – Integrated Projects – Kenya
Location: Kenya
Requisition ID: *138164
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