Vacancy: ICT Manager
Profile: Reporting to the CEO, with a dotted line to the BOD, the ICT Manager he/she will offer support for all ICT issues brought to the department.
Primary responsibilities will include paving the ICT roadmap for the organisation, ensuring ready access to accurate, powerful and real-time online business intelligence and acting as a technology advisor by initiating / implementing business value solutions which increase human resource efficiency, bring down costs, increase sales & optimise existing business processes.
This assists in shifting the focus of the ICT department from being a technology provider to being a business enabler and aligns the departmental vision to the big picture of the company vision.
Main Duties & Responsibilities will be to:
- Lead and motivate the IT core team of the company.
- Responsible for budgeting, costing and charting out of the Group ICT roadmap and yearly business plans.
- Responsible for creating and sustaining an environment for uninterrupted information activity in the company.
- Advisor to management with regards to information technology trends and projects that would assist in leveraging business.
- Responsible for the smooth functioning of the information technology department with regards to systems, networks and telecommunication for all escalated issues.
- Support and maintain the organizational enterprise resource planning software including ascertaining database consistency and data integrity.
- Ensuring proper systems/procedures and controls are in place and correctly implemented in the company.
- Act as project Manager for new IT related projects; manage all functional and technical aspects, day to day project decisions and timely escalation to project sponsor / senior management.
- Support all functional departments within the organization, schedule in-house trainings, implementation and roll-out of all software, hardware and networking needs as well as managing & coordinating MIS activities.
- Evaluation, selection, procurement and installation of IT Infrastructure and liaison with Vendors/ Suppliers/Consultants.
- Assist in departmental recruitment and training.
- Responsible for data backup, security and disaster recovery policy for the company.
- Uphold a high level of integrity and confidentiality of all accessible data and information.
- Provide technical expertise and guidance to subordinates in the execution of their roles.
- Any other duties as may be assigned by management from time to time.
Working Relationships and Contacts (Maybe Vertical & or Horizontal):
- Report to board of directors / CEO on activities and projects progress status.
- Escalate all issues requiring higher level decisions or assistance to senior management and board of directors.
- Translate business requirements into technology projects and communicate the same to the ICT department while on the other hand explain technology to management in management terms.
- Take daily reports from the System Administrator (Level 2 Support) on all support issues and departmental activities.
- Communicate to all key stake holders such as functional managers the progress of new developments/projects.
Essential Qualifications:
- Bachelor Degree or Masters in the field of Computer Science.
- MUST HAVE Microsoft Certified Systems Engineer (MCSE).
- Cisco Certified Network Associate (CCNA) would be preferable.
- Certification or knowledge of database administration, Linux, security and project management will be an added advantage.
- At least 7-8 years of prior experience in a similar environment and having managed a team.
- Hands-on exposure with working on diverse technologies (LAN / WAN / Systems / Servers / Communication / Networking / Security / Data mining and Warehousing) and implementation of varied business solutions.
- Ability to work in a team and manage people.
- Ability to act as a business analyst with satisfactory communicational as well as technical skills.
- Ability to see a project through with proper planning, activity scheduling and effective resource utilization.
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