Regional ICT Coordinator-Angiophone Africa
Sector: Information Technology
Location: Kenya
Employee Type: Regular
Employee Category: Full Time
Description
ROLE PURPOSE:
The Regional IT Coordinator’s (RITC) role is to directly support the agency’s strategic IT initiatives by working with IPD Regional Management, Country Management, Country and HQ based IT staff as needed to complete IT projects along with implementation and maintenance of infrastructure and support related work. To hold accountable, assist, train and provide higher level support to field office IT support staff of offices located in the geographical region. Act as the liaison between the field office IT staff and HQ. Enforce IT guidelines and policies throughout region. Lead for region’s IT Support Staff and field offices as it pertains to IT related issues.
RESPONSIBILITIES:
- Work closely with Director of Field Office Technology (DFOT) and other IT staff, both HQ and field based, to develop overall strategy for ensuring optimal use and support of IT resources, both human and physical, in IRC field offices
- Communicate IT strategy and priorities to field office staff
- Hold accountable IT Manager or equal IT lead position for each country in the region to ensure IT related work, Policy and guidelines are followed and prioritized
- Work with country office IT Support Staff to ensure they are implementing and adhering to agency IT standards, policies and strategy
- Support field-based IT staff in various initiatives, acting as senior-level technical support when necessary
- Pro-actively advocate for field office IT needs
- Develop and implement IT roadmaps for individual offices and country program as a whole.
- Coordinate IT components of office openings, expansions, moves and closings.
- Look for ways to reduce IT costs through consolidations of purchasing and procurement of IT services such as bandwidth.
- In coordination with DFOT, regional and in-country management, develop plans for maintaining appropriate levels of IT capacity in field-offices, to include both systems and personnel
- Train and mentor field-based IT and other appropriate IRC staff pertaining to agency software, hardware, standards and procedures
- Work with IT management to develop, document and implement procedures and standards for field office based software, hardware, and network infrastructure
- Generate, analyze and provide recommendations based on Support & Infrastructure reporting and metrics for both regional and country level
- As needed, Install, configure, maintain & ensure secure operation of: Internet telecommunications; servers, desktop/laptop hardware and software, and peripherals; Local Area Network, wireless network, essential network services peer-to-peer or client server architecture
- When appropriate, travel in assistance of emergency operations to provide IT support
- Stay current on all relevant technologies
- As needed, travel to and/or assist with all IT related matters, and project specific needs, in other country field offices throughout the region
- Ensure IRC staff in the region are receiving timely and appropriate IT related support
- Maintain and coordinate IT related asset management for the region
- This position is subject to assisting and/or being responsible for, on a permanent or full-time basis, other regions of the world that IRC works in beyond the one designated herein
REQUIREMENTS:
- Fluency in English, both written and spoken.
- College degree or relevant work experience
- 5+ years of work experience in an international NGO strongly preferred
- 5+ years of network and enterprise technology project management experience
- Strong leadership and management skills
- Ability to interface with and lead both technical and non-technical teams
- Excellent communication skills, ability to work with minimum supervision and willingness to work in a team environment
- Strong, solid knowledge of network and communications technology, to include but, not limited to, server operating systems, network architecture, IP based networks (voice and data), satellite communications, desktop solutions, email systems, etc.
- Ability to work with and manage outside vendors (hardware, software, services, IPS’s, Telecommunications, etc.)
- Commitment to the IRC Way
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