Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.
Main Responsibility Area
Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. May support areas by participating in emergency and 24/7 duty.
Position Description
- Plans and executes technical tasks requiring specialist skills in own professional area.
- Works independently with the responsibility for solving customer request cases and reporting according to processes.
- Identifies and solves technical problems. Shares knowledge in own professional area.
- Will support areas by participating in emergency and 24/7 duty.
- Individual Contributor Performs and/or coordinates day-to-day activities to meet departmental/project objectives
- Carries out root/cause analysis in more complex problems.
- Perform SW/HW upgrades.
- Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems.
- Decision making typically according to established solutions.
- Offer remote technical support to other projects
Position Requirements
- Accepts responsibility for and demonstrates support for delegated decisions.
- Requires minimum supervision. Uses non standard approaches to resolving issues.
- Suggests improvements and seeks opportunities for innovation.
- Effective communications skills.
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