JOB OBJECTIVE:
Responsible for day to day running of outlets, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.
DUTIES AND RESPONSIBILITIES:
To provide excellent customer service in sales and after-sales situations
To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
To project a professional company image
Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
Assist customers with their billing and payments needs and accepting payments
Sell multiple entertainment products and services as well as hardware systems and accessories
Maintaining a professional appearance, behavior, and conduct
Effectively work with peers in a team focused environment
Perform other duties as required
SKILLS AND COMPETENCIES:
Responsible, trustworthy, and personally takes responsibility for actions/consequences of all staff of business hall
Able to handle and difficult situations under pressure with grace and efficiency
Great communication skills, listening skills, loves a challenge, can perform under pressure with limited supervision
Professional appearance and the willingness and ability to work evenings and weekend shifts as needed
EDUCATION/EXPERIENCE:
Bachelors degree/Diploma from accredited university in any major
Fluency in English and Swahili
Prior customer service experience preferred
The post Plus People Kenya Limited Job Vacancy : Customer Service Representative appeared first on Jobs in Kenya.
