Airline customer service agents are sometimes known as passenger service agents or check-in assistants. In this role, you would usually work for an airline, or for a ground services agent on behalf of an airline.
Your daily tasks will usually include:
- dealing with passenger enquiries about flight departures and arrivals
- checking passengers in giving seat numbers
- providing boarding passes and luggage labels
- telling passengers about luggage restrictions
- weighing baggage and collecting any excess weight charges
- taking care of people with special needs, and unaccompanied children
- calming and reassuring nervous passengers.
You may sometimes help passengers through immigration and customs, or escort passengers who have night flight connections. You could also specialise in different areas of airport work, such as computer control.
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