Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer .
Location: Nairobi Kenya
Location: Nairobi Kenya
Salary: Shs 40K
Key Roles
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
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