Branch Manager Jobs at Consolidated Bank of Kenya Limited
Consolidated Bank of Kenya Limited is Kenya’s SME bank of choice that provides flexible financial solutions that support our customers in achieving success.
The Bank is well positioned, with presence in majority of the country’s business hubs to continually offer pleasant and convenient services.
We seek to recruit qualified, experienced, competent and highly motivated individuals to fill the following position:
Consolidated Bank Branch Managers Jobs
Reporting to the Head of Retail & SME, the successful candidates will be responsible for running effective and efficient branches leading to higher staff engagement, customer satisfaction, profitability and growth in line with the Bank’s strategy.
Key Responsibilities
- Implement the Bank’s strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets.
- Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
- Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
- Provide guidance and leadership to staff, be responsible for their training and development, performance management
- Implement and monitor the operational risk management guidelines for the branch.
- Support marketing initiatives and monitor and provide regular feedback on products performance.
- Maintain the look, feel and physical security of the branch premises as well as staff and customers.
Qualifications and Competencies for Consolidated Bank Careers
- Be a holder of Bachelors degree in Business related field
- Professional banking qualifications such as AKIB will be added advantage
- Knowledge of operational procedures, procedures and legalities relevant to branch operations
- At least 5 years’ managerial experience in the banking industry
- Strong selling, communication and presentation skills
- Ability to lead teams and deliver business results
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