The requirements The Customer Service Executive must have strong customer service and interpersonal communication skills.
- They must have clear understanding of using Social Media as business platform and how to keep clients engaged with the organization.
- They additionally must have solid verbal and written communication skills.
- They should be able to manage time, projects and communication efficiently and be detail oriented.
- They also must be strategic planners and have a strong understanding of our programs so they can train clients and answer questions in both group and one-on-one situations.
- Client Relations Executives must have strong judgment and decision-making skills as well.
- In addition, they should have strong leadership skills, be self-directed and be able to multitask.
- They must be proficient with computers including the full Microsoft Office Suite.
The basic application requirements
- At least 3 years of client relations experience in a fast paced “marketing centric” environment
- A degree or Diploma in Marketing, social sciences or the Humanities
- An educational background that combines marketing and writing (English, creative writing, journalism, etc.)
- Understanding of project management
- Experience with Word, Excel, PowerPoint, and Quickbooks
- And, of course, experience using business-related media platforms (including Hootsuite, LinkedIn, Twitter, WordPress, and Facebook).
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