You will be responsible for the day to day operations and act as a liaison between airport service providers and users. With a constant focus on efficiency improvements you will ensure passenger and aircraft handling practices conform to safety and security regulations. Being naturally customer service oriented you will resolve any customer problems and complaints efficiently liaising on a daily basis with all departments including Customer Relations to provide swift resolutions.
Strong supervisory skills are important in order to manage and control manpower on a shift to ensure optimal utilization and to maintain a positive working environment. You will conduct spot-checks to ensure standards are maintained as well as briefing sessions on a shift basis.
You will have good overall knowledge of airport functions in terms of passenger and baggage handling, weight and balance and dangerous goods. Knowledge of international conditions of carriage, civil aviation safety and security procedures in accordance with ICAO and IATA is also required.
You will need previous experience at a supervisory level. You must be strongly motivated and result-oriented. Computer literacy is a must. High energy, enthusiasm, a positive attitude, attention to detail and the ability to coach and mentor a team are essential to succeed in this very high pressured and demanding environment. Fluent English communication skills are essential.
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