Position: Arabic Speaking Customer Service Executives
Location: Nairobi
Nature of Job: Full time
No. of Vacancies: 3
Salary: 30,000/- Job Summary: The Arabic fluent Customer Service Executives will work in a busy call center, mostly dealing with Arabic speaking clients, looking into their needs according to the company’s procedures.
Duties
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Follow up on the needs of the customers accordingly
- Ensuring that customers understand product information, and be able to provide additional information to customers as needed
- Listen attentively to customer needs and concerns; and offer help accordingly
- Prepare complete and accurate work and update customer’s files
- Effectively transfer misdirected customer requests to an appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
Key Requirements and Skills
- Very fluent in both Arabic and English
- Ability to deal with International clients
- Excellent communication skills
- Good interpersonal skills and a team player
- Past work experience in Customer Service or Sales and Marketing
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