Our client is a Hotel based in Nakuru,currently recruiting a Hotel Manager
The Roles and Responsibilities
The Roles and Responsibilities
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Propose and implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
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