IT Company Service Centre Engineer Job in Kenya

George N 5:37 AM

Our Client is an IT company currently recruiting a Service Centre Engineer.

Duties and Responsibilities.

Installation and configuration of computer hardware operating systems and applications
Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
Provide support, including procedural documentation and relevant reports to the Clients
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time and keeping them up to date
Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
Analyze and diagnose and resolve problems in real time.
Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
Provide real time resolution to escalated customer support inquiries;