Position: General Manager Location:
Nairobi
Salary: 200k – 250k Company: Security Firm
Essential Duties and Responsibilities:
The General Manager may be expected to perform some or all of the duties listed and complete special projects and other duties as assigned.
- Ensures that all assigned management personnel intervene in matters involving customer or employee relations, where indicated, to prevent or resolve problems; disciplines staff as appropriate following company guidelines and procedures.
- Plans and enforces established procedures to monitor, maintain, and/or exceed the Field Operations metrics such as placement revenue, cost per subscriber, new owner installations, service backlogs, and operations surveys for all assigned branches and Central Stations.
- Participates in regional branch goals by developing forecast and coordinating pertinent information with Regional Director; prepares budgets, and delivers presentations to other members of management in regional meetings regarding assigned area of responsibilities.
- Oversees all branch operations safety programs to ensure a safe work environment; ensures the stock room and fleet vehicles for each assigned branch are properly stocked with equipment and products.
- Visits assigned branches and conducts employee meetings to reinforce Protection One field operations goals and objectives, to determine training requirements and to communicate any legislation/regulatory issues with the assigned staff that could impact local area(s).
- Responsible for the cleanliness and regular maintenance of fleet vehicles and overall professional appearance of all assigned branch and Central Station.
- Oversees and manages annual budget.
Supervisory Responsibilities
- Directs and supervises management, technical, and administrative personnel who: trouble shoot/diagnose alarm equipment problems; perform appropriate modifications/changes to installed equipment, conduct training in the operation/maintenance of new alarm systems, perform dealer inspections, prepare reports, resolve customer system problems, schedules and/or dispatch service calls, and may perform electronic monitoring surveillance.
- Evaluates and provides timely performance feedback for all management, technical and administrative personnel; ensures maximum productivity of branch operations through effective recruiting, training, coaching and development of branch personnel.
- Decisions in this role are made within company policy constraints, and have a combined financial impact on Protection One; and in regards to work flow and employee assignments, labor, billing, and customer service.
- This position is accountable for all assigned preparation and compliance for respective area.
Desired Skills and Experience Knowledge
- Working knowledge of the Security Industry preferred.
- Knowledge of the principles and practices of supervision and/or management.
- Knowledge of business computer hardware and software, and be proficient in using Microsoft Office applications such as Windows, Word, Excel, Access, various databases, and spreadsheets.
Skills
- Must demonstrate the required skills to analyze applicable information, formulate solutions, and develop feasible recommendations.
- Must demonstrate exceptional interpersonal skills including being organized, self-motivated, dependable, perceptive, decisive, objective, tactful, assertive, and persuasive.
- Must present a professional image to obtain the confidence, trust, and cooperation of the customer.
- Excellent time management, planning and forward-thinking skills.
- Self-motivated, a professional attitude, and maintain high ethical standards.
- Excellent communication and listening skills.
- Excellent teambuilding and customer service skills.
- Must possess good decision making skills, exercise good judgment, and be very organized and detail oriented.
Abilities
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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