Our client a leading FMCGs Manufacturing company in Eastern Africa is currently recruiting qualified candidates for the following position. Technical Customer Support Officer
Reports to: Chief Chemist & Innovation Manager Working Relationships: Supervisory
Travel: Approximately 30%
Responsibilities
- Maintaining and promoting regular contact with selected strategic customers to capture opportunities and reinforce image/reputation
- Conducting technical presentations regarding product range, technologies and offerings at customers, exhibitions and conferences
- Providing customer support and coordination throughout the life cycle (concept to production)
- Planning and attending specific technical events and industry trade shows as required
- Maybe involved in project teams which include participation from other departments and /or external agencies
- May participate in external seminars and scientific conferences
- Is responsible for collecting information on customer requirements and trends in the industry
Minimum Qualifications
- Degree in Chemistry/ Applied chemistry or chemical engineering.
- 3-5 years of experience in the following industries soda ash, detergents, silicates, glass technology, and other commodity chemicals.
- Must possess a deep understanding in marketing and customer
- Ability to work autonomously in a rapidly changing environment
- Must possess excellent verbal and written communication skills
- Ability to ability to work in multispectral/multicultural teams
- Good communication and interpersonal skills, with
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