Customer Service Team Leader
Industry: Service
Location: Nairobi
Salary: Ksh. 125,000
Our client who is one of the top security providers in East Africa seeks to hire a Customer care manager to Plan, organize, direct, manage, and evaluate the customer care activities and budget of the organization.
Key Responsibilities:
- Develop, implement and manage the organisations customer care policies, procedures, standards, and strategies.
- Comply with and maintain knowledge of applicable rules, regulations, standards, and best practices.
- Ensure all customer care activities support and strengthen the strategic objectives of the overall organisation
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