Google’s projects, like our users, span the globe and require managers to keep the big picture in focus. As an Operations Manager at Google, you lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it’s your job to keep all the players coordinated on the project’s progress and deadlines.
As an Operations Manager on this team you will be responsible for designing and overseeing the operations of energy initiatives in Sub-Saharan Africa. You will work with external partners and vendors to ensure that our projects are implemented seamlessly and monitored effectively, collaborate across internal functions to ensure compliance with Google’s standards and processes, advise our engineering teams to continuously improve our management and operating systems, contribute towards our long-term operational strategy, and develop, scale and manage support teams.
You are obsessed with the operational details that make products great, have a solid understanding of the operating environment in East Africa, are able to build strong relationships quickly, have sound commercial judgement, and are an effective communicator. Sample projects include: overseeing energy infrastructure build-outs, ensuring the fidelity of information being processed through our systems, and managing support operations.
Responsibilities
- Oversee, monitor and report on execution by external partners.
- Develop, scale and manage support operations.
- Work with cross-functional teams to ensure compliance with internal standards and processes.
- Develop insightful recommendations on improving operating processes and systems, and refining long-term strategy.
- Analyze and track key metrics to identify trends and highlight issues. Communicate details of operating systems through organized documentation and training material.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
- Experience in spreadsheet analysis and presentation development.
Preferred qualifications
- MBA/MS degree.
- Experience managing cross-functional programs in operations and/or support operations roles.
- Experience with accelerating greater access to affordable, reliable, and clean energy in emerging markets.
- Proven track record of breaking down complex problems into manageable processes. Proficiency working with operations systems and dashboards.
- Proven ability to handle ambiguity, work collaboratively with internal and partner contacts, and influence cross-functional teams. Excellent organizational skills.
- Demonstrated ability to continuously seek out and implement improvements in operating environments.
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