Pevans East Africa Ltd is looking for Customer Care Representative to work in a busy Call Centre environment.
Duties and Responsibilities
- Resolving Customer queries via phone, mail, social media and face to face contact
- Placing out bound calls and in bound calls
- Handling after call work and data entry
- Build Customers interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Answer participant questions as well as question participants ask to obtain full understanding of what information is requested
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