Job Purpose / Function: Take charge of branch operations and ensure that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, service quality and expense control.
Key Duties and Responsibilities
Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones. This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely
Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times
Set performance standards for Branch manager that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance
Promote a positive image for the company by ensuring quality service and professionally handling customer complaints. Improve business for the company by maintaining good customer relations
Take charge of security matters at branch level and ensure compliance with set policies and procedures
Ensure that the branch’s credit activities are managed in a compliant manner, are profitable and pertinent risks are minimized
Perform operational duties including making payments and receipt authorizations and general staff supervision
Generate the required reports in a timely and accurate manner
Train and set targets and monitor the performance of agents
Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management
Opening and maintain new accounts within the region, in consultation with the Branch Overseeing Officer and AGM Marketing and overseeing the profitable growth of these accounts
Ensure that territorial agents are paid in a timely and accurate manner
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