Our client is a 5-Star Hotel within The East African Region and is currently looking for a Hotel Operations Manager .
Summary: Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
Essential Duties and Responsibilities:
Summary: Oversees all aspects of Property Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards. Responsible for the hiring, training and discipline of all hotel staff.
Essential Duties and Responsibilities:
- Creates an operating environment that assures consistent guest satisfaction.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
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