Rockwell Collins ARINC Managed Services is a leading provider of IT Maintenance Services. At Rockwell Collins ARINC, it’s our people who make the difference and are the backbone of our technologies. Advance your future. If you want to grow personally and professionally, we invite you to explore Rockwell Collins ARINC.We are presently seeking for Site Manager for our site at NBO Airport in Runda, Kenya.
The Site Manager will manage a small staff of IT maintenance personnel in a manner that creates a proactive team and highly customer-focused environment. The Site Manager will maintain a professional and efficient level of service in a fast-paced environment in order to prevent any disruption in airline operations or passenger services. Additionally, will oversee the operations of all systems and ensure that they are operational 24x7x365.
Responsibilities:
- Review technical and customer support specifications and provide recommendations on best value to meet customer requirements.
- Maintain regular progress communication with the customer and take any remedial action for deficiencies.
- Serve as customer liaison with a variety of airline and airport authority customers, assuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance.
- Assisting with on-site employee relations including, but not limited to, hiring, performance management, disciplining, promoting, and dismissal.
- Develop on site policy and procedures
- Responsible for scheduling on-site staff 24x7x365
- Provides on-site representation for joint union-management proceedings
- Interface with senior management to communicate status of projects.
- Provide continued growth, mentoring and career track for staff using Performance Management Planning.
- Promote continual quality improvements and support development of quality control programs
Qualifications
- Bachelors’ degree; or an equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities..
- Five to seven years work experience in installation, configuration, maintenance, and troubleshooting of Windows workstations, and servers.
- Proven ability to gather appropriate information and provide direction to staff in handling critical, flight operations dependent, outage situations.
- Effective communication (written, oral, and presentation skills), negotiation, interpersonal, organizational and personnel management.
- Experience in communicating with all levels of line management to include executive team
Rockwell Collins is an equal opportunity employer committed to building a diverse global culture that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers
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