Bank Jobs in Kenya
Tellers/Customer Service Officers
Our client is a Deposit Taking Microfinance Limited within the micro-finance sector. In line with the growing business needs they are seeking highly competent, focused, and results oriented individuals for various positions within their business units across the country.
Reporting to the Branch Operations & Service Supervisor the position holder will ensure excellent customer service, high levels of professionalism, accuracy and prompt service delivery within their banking operations.
Key responsibilities
- Transaction processing: Process daily customer transactions in line with the companies policies and other operation procedures.
- Customer service: Ensure high standards of customer service ensuring all customer queries are handled appropriately.
- Cross selling: Proactively cross sell all companies’ products ensuring quality after sale service.
- Investigate and respond to all customer enquiries promptly.
- Maintaining regular internal (to staff) and external (to customers) communication on Customer Service matters.
Minimum qualifications
- A business related degree or equivalent preferably in Finance & Banking, IT or Minimum CPA 2.
- Should be a computer proficient person who pays attention to detail.
- Speed and accuracy for these positions is important. Knowledge on policies and procedures applied in DTM will be an added advantage.
Experience:
- One year experience as a teller &/or in customer service in a financial institution.
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