Job Description: Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit a service centre manager .
Key Roles
Key Roles
- Overall management of the respective Service Center and supervision of direct reporting staff
- Responsible for leading the Service Center team in all matters pertaining to the efficient and smooth operations of all customer service matters
- Oversee statistical data relating to performance of the Service Center in relation to RTAT, In-Home Service Rate and NPS
- Oversee and monitor ISO processes and procedures relating to Service
- Develop, monitor and administer Service Levels and adherence to same by direct reporting staff
- Oversee the security of company assets including daily cash receipts
- Ensure customer and staff safety during operational hours by spearheading all Health and Safety activities in the Service Center
- Identify training requirements for direct reporting staff
- Plan, forecast and implement Service Center action plans
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