Vacancy: Call Centre Quality Analyst Responsibilities
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization Provides feedback to assist in the creation of performance improvement goals and the development of training programs.
Requirements
- May require a bachelor’s degree in area of specialty and 2 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under general supervision.
- Typically reports to a manager.
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