Quality Assurance Careers in Kenya
Job Title: Manager Quality Assurance, Research & Planning
Reports to: Director, Finance Investment & Planning
Job Summary: The job holder is responsible for facilitating the development and implementation of strategic objectives, monitor implementation of projects, lead organisational change management initiatives and drive performance management so as to achieve high standards of corporate performance for sustainable competitive advantage in a dynamic market.
Key Responsibilities
Management Duties
- Responsible for staff in the department and for overseeing smooth running of their sections.
- Staff development, monitoring performance and approving staff administrative procedures.
- Prepares the budget for the department and ensure effective monitoring and management of costs.
Quality Assurance
- Develop and implement systems, policies and procedures for quality assurance related information.
- Set/define quality standards and measures and set up monitoring systems and advice on performance against set indicators.
- Develop a robust performance management system and ensure implementation of performance contracts as well as their monitoring and evaluation at all levels.
- Identify departmental objectives and constitute a performance contracting team, review draft performance contract and sign approved contract with the
- Management for the department.
- Actively participate in/or facilitate committees related to quality management and quality improvement.
- Collate and analyse performance data and charts against defined parameters, generating trends and reports on the same and advising the Chief Executive Officer and Senior Managers accordingly.
- Maintain and improve program and service quality by examining compliance with required operating procedures, monitoring the implementation of programs and services, investigating customer complaints and proposing solutions and collaborating with management and staff to develop new programs and services, as well as new quality procedures as required.
- Work with HR to ensure proper change management in the implementation of projects at the departmental level.
Research and Planning
- Engage in driving the communication and refinement of both the overall corporate strategy and key aspects of that strategy. This includes being accountable for the results from employee engagement survey around understanding and belief in the corporate strategy. It also includes ensuring that the business line strategies and consistent with the corporate strategy.
- Capture business value drivers to measure and deliver performance improvement and review existing business processes versus best practice.
- Coordinate the planning process and monitor implementation of corporate plans and strategies
- Formulate the CEO’s performance contracts based on the Board performance contracts.
- Contribute to and lead strategic projects/reviews and recommendations on courses of actions.
- Coordinate internal and external research.
- Lead research and develop insights, both quantitative and qualitative, analyse data to develop an understanding of the business environment.
- Evaluate and define competitive landscape for new and existing competitors.
Academic and Professional Qualifications
- Undergraduate degree in Business Studies or related subject.
- Masters Degree in a relevant field
- Professional training in Quality Assurance/Quality Management Systems.
Experience
- At least seven years’ experience this includes three years’ experience in a senior management role.
Additional Skills and Requirements
- Strong analytical Skills
- Problem solving Skills
- Decision making skills
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Strong leadership, planning, organizing and numerical skills
- Excellent communication and interpersonal skills
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