Job Title: Operations Manager Location:
Nairobi Company Description: A 24/7 fast rising online company that connects customers with reliable couriers.
Responsibilities
General Rider Management: Requires strong interpersonal skills.
This person will be responsible for end to end operations and management of all things Rider related.
- Rider recruitment and vetting.
- Rider onboarding and training.
- Fleet management and scheduling (supply chain management).
- Manage insurance negotiations, partnerships, and claims for our Riders and packages.
- Handle emergency issues on the road with any of our Riders or packages.
- Be responsible for Rider logbooks and confirmations on all deliveries.
- Manage delivery requests in realtime and ensure Rider dispatches.
- Work sidebyside Community Manager to ensure delivery requests are handled quickly and efficiently, guaranteeing quality customer experience.
- Issue Rider weekly payments.
- Support Logistics Director.
Rider Analytics and Optimization:
- Heavy metrics analysis and product/process improvement.
- Report on weekly delivery and Rider metrics.
- Track Rider costs and efficiencies.
- Support on expansion planning & recruiting. Evaluate the economic and strategic costs and benefits of driver incentive programs and work with Logistics Manager to execute those strategies.
Contract Negotiation and Fulfillment:
- Support in building and negotiating large partnership deals that require allocated riders, specific trainings, and scheduled or unique delivery requirements.
- Identify, evaluate, negotiate and manage strategic fleet partnerships and driver development.
- Identify partnership pilots and coordinate Rider testings for unique clients.
Qualifications
- Bachelor’s degree in Economics, Finance or Operations Management.
- 2-4 years of operations/analytical or related experience.
- Data driven decision making mentality and sound business judgment through strong analytical thinking.
- Relevant experience in logistics software or car services is a plus.
- Strong interpersonal skills ability to maintain respectful and close relationships with all of our Riders.
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