We are pleased to announce the following vacancy in the Quality and Service Assurance Department within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager-OSS, the position holder will be responsible for development and support of databases used for network KPI reporting. He or she will manage the development and support of Cellbase; collection of all network elements parameters, configuration and measurements data; automation of tasks performed during network planning, configuration and optimization; development of service dashboards and gauges and support & train users. He or she will also perform maintenance tasks to ensure the smooth running of all the network KPI reporting databases in use within Technology Division.
Key Responsibilities:
• Ensure system and service availability for all Network KPI’s Databases and Cellbase;
• Ensure all faults reported are resolved within agreed timelines;
• Document resolutions and resolve tickets;
• Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved;
• Planning and performing changes on all Network KPI’s databases and Cellbase system;
• Documentation of all changes;
• Development of configuration databases, measurement databases and Network KPI’s databases;
• Participate in implementation, support and integration of all new network elements to Network KPI databases;
• Ensure all new systems meet Safaricom standards;
• Development of planning, configuration, network inventory tools and optimization tools;
• Provide support and maintenance of all network tools used within technology;
• Development of workflow to support life cycle of network building and support;
• Development of service dashboards;
• Development of gauges for all network elements;
• Ensure all new databases and systems developed meet Safaricom Minimum Baseline Standards;
• Ensure any new vulnerability identified within databases and Cellbase are fixed;
• Assist Internal and External auditors while auditing Network KPI databases and Cellbase systems.
Desired Skills and Experience
Role requirements;
• Honors Degree in Computer Science/IT Systems/Engineering;
• 2-3 years experience on Busy IT environment. Experience on Databases, Unix, Windows Operating Systems and knowledge in Networking;
• 2-3 years Software development and shell scripting experience e.g. Perl, Java, .NET, PHP, C++, etc.
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