Client Service Officer Job In Nairobi (40k)
Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.
Client Service Key roles;
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Review and assess customer service contracts
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Monitor accuracy of reporting and data base information
- Analyze relevant data to determine customer service outputs
- Identify and implement strategies to improve quality of service, productivity and profitability
- Liaise with company management to support and implement growth strategies
- Co-ordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
Client Service Officer Qualification & Skills
- A university degree in marketing/Public Relations or any related field
- More than two year of Customer Service Experience.
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
- Listening skills.
- Telephone Skills.
- Resolving Conflict
- Analyzing Information.
- Multi-tasking
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