Our client on the leading supermarket seeks to fill the following open position. The position is very urgent and only for a person currently working in a supermarket.
Vacancy: Deputy Administration Manager
Main Purpose of Job: Controlling and directing all the administration activities, relating to Checkouts, Customer Service and Cash Office within the framework of the Company.
Key Responsibilities
- Responsible for ensuring good customer service and relationships in all administration areas and other areas if required
- Responsible for ensuring correct cash banking procedure is adhered to.
- Ensure that the checkouts are run efficiently to the benefit of Game and the Customer.
- Ensure that Customer Service is run efficiently to the benefit of Game and the customer.
- Ensure that you have a working knowledge of all systems and procedures and the relevant team has been trained in this regard.
- Ensure that updated procedures are adhered to within the three areas of responsibility.
- Responsible for training and development of subordinates.
- Responsible for the recruitment and selection of the team in the three areas of responsibility, in conjunction with the Admin. Manager.
- Conducting ongoing audits in accordance with the audit schedules.
Checkouts
- Ensure through the Checkout Manager that credit card sales are correctly completed and processed according to the procedure manual.
- Ensure through the Checkout Manager that the cheque acceptance policy is carried out.
- Ensure that void control procedures are adhered to on a daily basis.
- Ensure through the Cash Office Supervisor that all Verifone units are in a working order and daily “end of day” is actioned.
- Ensure through the Checkout Manager that all cashier overs and unders are timeously investigated and actioned.
- Ensure audits are conducted on Team Purchases.
- Ensure that all company procedures and policies relating to the checkouts are adhered to.
Cash Office
- Ensure through the Cash Office Supervisor that the main float and cashier float registers have been drawn up and are complete.
- Ensure through the Cash Office Supervisor that the main safe is counted and handed over before any day off or leave.
- Ensure the cash office team balances the safe daily.
- Ensure the safe and floats are checked and counted by yourself, twice a month.
- Month end report to be submitted to Admin. and Finance departments.
- Ensure through the Cash Office Supervisor that the correct banking procedure is adhered to.
- Ensure through the Cash Office Supervisor that access to the main cash office is for authorised team only.
- Ensure that all Company Policies and Procedures, relating to the Cash Office, are adhered to at all times.
Customer Service
- Check and sign the Gift Voucher Reconciliation every day.
- Check and account for all Game Monies issued.
- Check and account for all loan items.
- Check and account for all Telkom Phone cards once a week.
- Check and account for all Gas Cylinders.
- Ensure through the Customer Service Supervisor that signatures are obtained for all items returned to the Sales Floor / Service Centre.
- Ensure that all Company Policies and Procedures, relating to Customer Service, are adhered to at all times.
General
- Have a thorough knowledge of Industrial Relation procedures, in order to carry out investigations and disciplinary/grievance hearings.
- Ensure that there is a properly trained and knowledgeable person to carry out your duties during your absence or leave.
- Have a working knowledge of all other Admin. Manager’s functions.
- Undertake any other duties as requested by the Store Manager or Admin Manager.
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