You are responsible for technical pre-sales support throughout the sales cycle. This includes, but is not limited to, the development and implementation of technical sales strategies, delivery of technical presentations, product demonstrations, customer and reseller training, and support for customer product evaluations. Also, you will use technical knowledge to drive sales while insuring customer satisfaction through proper expectation management. As part of maintaining customer satisfaction, some post-sale duties may occasionally be required to resolve customer issues. This is an individual contributor role and will report to Sales Engineer Sr Manager.
Duties and Responsibilities
The Sales Engineer will be responsible for the following duties. Occasionally, the Sales Engineer may be assigned other responsibilities at the direction of Dell management.
- Provide pre-sales technical support
- Provide technical product presentations and demonstrations
- Lead efforts to design and deliver customized solutions to meet customers’ needs
- Work directly with customers in the sales and account management process
- Insure customer satisfaction through proper expectation setting
- Provide feedback on features, issues, trends, and other product or market
- Excellent customer management skills
- Excellent time management skills
- Self-starter – good internal motivation for self-directed time and activities
- Undergraduate degree or above with 4-5 years of pre-sales experience
QualificationsRequired Skills:
- Undergraduate degree or above with 4-5 years of pre-sales experience
- Good working knowledge of end to end data center solution including server & client virtualization, storage, networking & systems management technologies.
- Good working knowledge of key Operating Systems such as Microsoft & Linux and virtualization technologies such as vSphere & HyperV
- Good working knowledge of data management including enterprise storage platform and data protection technologies.
- Experience with Ethernet and IP Networking technologies
- Strong individual and group presentation skills
Desired Skills:
- Strong verbal and written communications skills
- Excellent customer management skills
- Excellent time management skills
- Self-starter – good internal motivation for self-directed time and activities
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
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