Ericsson Head of Practice OSS/BSS in Nairobi Kenya
Ericsson Overview
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
We welcome the opportunity to meet you!
Job Summary
The Head of Practice is responsible to lead the Operations and Business Support Systems practice in Region sub-Saharan Africa. The Engagement Practices develop and promote customer centric offerings, including re-use, based on the complete Ericsson portfolio and third party products. aThe Practice is responsible for creating and taking forward offerings to markets and customers through innovative business and go-to-market models. The Practice is responsible for sales of offerings within the respective practice. The Practice resources partners with the KAM/AM in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities. The Practice Head is responsible for appointing and developing highly capable resources that are able to work with C-level decision makers, drive long term engagements and prove Ericsson credibility in the field with successful business cases. The Practice Head drives practice maturity, ensuring significant contribution to the global building of Practice assets by development, re-use and sharing of offerings, processes, methods and tools. The Practice Head is responsible for interactions with the various business unit organisations for requirements management, roadmap management, new product introduction planning, and localization of product marketing/value creation arguments.
The Practice Head acts according to the Ericsson Leadership Framework and promotes the corporate values, ethics and culture of the organization in order to ensure excellent performance.
Responsibilities & Tasks
- Ensure agreed staffing of the unit
- Drive Performance and Competence Management
- Create a productive work environment
- Manage unit finances
- Lead team that support Key Accounts to grow business
- Identify and proactively drive new business opportunities
- Analyse customer business environments, requirements, plans and issues
- Deliver thought leadership through business discussions with customers
- Perform value argumentation through customer business cases
- Build, manage and expand the regional offering portfolio
- Drive practice maturity and knowledge transfer within Ericsson
Position Qualifications
Core Competences and Skills:
- Leadership
- Problem Solving & Strategic Thinking
- Teamwork & Collaboration
- Customer and Market Insight
- Consultative Selling Skills
- Presentation & Communication Skills
- Commercial Understanding
- Negotiation & argumentation skills
- Ericsson Knowledge
Minimum Qualifications & Experience Requirements:
- MSC, MBA or equivalent through experience
- 10 years experience of relationship sales
- 10 years of experience from ICT industry
- Minimum 5 years in leadership positions
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