KCB is looking for qualified individuals to fill the following key position: Head, Mortgage Sales
Job Ref: RB 21/2015
Department: Mortgage
The Position: Reporting to the Director Mortgage, the Head-Mortgage Sales will be responsible for the development, coordination and implementation of the Division’s Sales and marketing plans to maintain and increase existing business and capture new opportunities Key Responsibilities
- Develop and implement strategic sales plans and forecast to achieve business and financial objectives.
- Drive mortgage market share and revenue growth and generation of new business to ensure there is increased earnings and growth in profits from the Group mortgage business.
- Provide leadership, direction and pace to the team i.e. Business Mortgage Managers, Mortgage Centre managers, Mortgage sales team as well as the Retail Branch managers to grow the mortgage business across the entire country, through the branch network to deliver on growth targets.
- Retain and enhance business from existing and potential customer base through delivery of innovative mortgage products that meets current and potential customer needs/wants. Promote and protect KCB brand trough consistent and aligned execution of strategy in accordance with brand values, legal and various evolving regulatory requirements.
- Forecast, plan, implement and monitor sales, cost and expenditure activities of the department within set budget.
- Plan and oversee advertising and promotional activities in liaison with Marketing
- Develop working processes and systems to ensure constant delivery of high quality services in the most timely and cost efficient manner which ensures high level of customer satisfaction
- Directs staffing, training and performance evaluations to develop and control sales programs.
- Grow, maintain and improve quality of the Division’s lending portfolio.
- Keep up to date with recent market and industry trends, competitors, and leading customer strategies and identify areas that require development and improvement.
The Person For the above position, the successful applicant should have the following:
- A bachelor’s degree in a business related field, such as commerce, or business administration.
- A master’s degree in Business Administration is an added advantage
- At least 8 years’ experience in general banking with 4 years in Senior Management, which should include:
- 3 years’ experience in Sales & marketing
- 3 years’ experience in Credit Analysis and administration.
- 1 years’ experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
- 2 years’ experience in customer service
- 2 years’ experience in Project Management
- Demonstrated consistent high performance in role(s) held in the last three years
- A thorough knowledge of Mortgage Banking products and services, and extensive Banking Industry knowledge.
- Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
- A good understanding of risk, credit policies and procedures.
- Strong leadership skills with demonstrated competences in championing high performance management.
- Excellent planning, organization, problem solving and analytical skills
The above position is demanding for which the bank will provide a competitive package for the successful candidates.
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