Vacancy: Sports Club Supervisor
Please note that this role is not based in Nairobi.
Duties & Responsibilities
- Assist team leader to improve the service standards of the club.
- Ensure legendary customer service, spotless club environment and friendly, knowledgeable staff
- Recruit, train and develop staff to serve members
- Supervise staff and oversee training and development for front line staff
- Achieve financial objectives by preparing budgets, analyzing and reporting on variances, initiating corrective actions
- Integrate standardized procedures and safety compliance in club
- Approve Payroll and Accounts Payable expenses
- Be responsive to member feedback
- Uphold and enforce policies and procedures fairly and consistently
- Conduct quarterly safety training with department managers
- Conduct employee performance evaluations in a timely fashion
- Implement Cost cutting measures.
- In charge of reservation and bookings.
- Coordinate the company functions within the club.
- Ensure high standard services are maintained.
- Assist in stock taking in our bar and also the kitchen.
- Coordinate the staff during service hours.
- Offer guidance and counseling to the staff.
- Assist in ensuring overall upkeep of food and beverage outlet.
- Ensure cleanliness is maintained throughout within the club.
Requirements
- Diploma/degree in hospitality related discipline
- At least 5 years experience in a supervisory role in a reputable hotel/members club
- Excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multi-task, experience in leading a team
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