Our Client is a 3 Star Hotel located in Mombasa recruiting a Hotel Manager .
Essential Duties and Responsibilities:
Essential Duties and Responsibilities:
- Creates an operating environment that assures consistent guest satisfaction.
- Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
- Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
- Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Execute marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees
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