Do you love cars?
Our client in Motor industry is seeking to recruit Customer Care personnel to join their dedicated team
Salary: 30K
Location: Nairobi
Duties and Responsibilities
Duties and Responsibilities
- Understand the Automotive market (car brands, types and models), (tires brands, patterns and sizes
- Understand customer’s needs and expectation.
- Provide and propose the best solution that meets customers’ needs.
- Quote and close the sales order on the initial customer enquiry.
- Up-sell and cross-sell company products and services offered by the outlet to maximize the turnover and profits.
- Effectively manage and solve customers’ complains.
- Build and maintain effective working relationships with operational colleagues and workshop staff.
- Act as a mentor to other members of the Sales Team
- Be professional and approachable at all times, providing an excellent service to all customer
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